About Arable:

Arable is a leading ag-tech company dedicated to revolutionizing the agriculture industry through innovative technology solutions. Our mission is to empower farmers with data-driven insights, enabling them to make informed decisions that optimize crop yield, resource utilization, and sustainability. Arable's cutting-edge technologies combine agronomy expertise with state-of-the-art analytics to drive the future of precision farming.

Position Overview:

Arable is hiring for a new position of Head of Customer Success, who will play a crucial role in driving the effectiveness and efficiency of our Customer Success/Support, with an overarching goal of driving client retention and expansion. This position will report directly to the Chief Business Officer (CBO). It will be their trusted partner in defining client success/ support objectives, strategy, and tactics and in implementing sales and service processes, procedures, and systems that scale. Expect 20-30% travel for client and team meetings.

Responsibilities:

• Develop and implement strategies, processes, and procedures to enhance customer satisfaction, retention, and overall success.
• Bring focus and clarity to the team and all Arable employees by communicating openly and clearly the priorities, plans, and activities of the teams s/he manages.
• Build and lead a high-performing customer success/support team and sales operations team, fostering a culture of excellence and continuous improvement while promoting an environment where employees feel safe to express themselves.
• Collaborate with cross-functional teams to align customer success/support and sales business operations initiatives with product development, engineering and marketing efforts.
• Implement and manage sales operations systems, policies and processes to enhance productivity and scalability.
• Analyze sales data and metrics to provide actionable insights for informed decision-making.
• Leverage deep agronomic knowledge to understand customer needs, provide relevant insights, and contribute to the development of customer-focused solutions.
• Collaborate with product management and development teams to ensure that Arable's solutions align with the evolving needs of the agriculture industry.
• Work closely with executive leadership to develop and execute strategic plans for customer success/support and sales operations while partnering directly with the CBO on all initiatives in the department.
• Provide input on market trends, competitive landscapes, and opportunities for growth
• Drive the effectiveness and efficiency of our customer success operations, focusing on client retention and expansions.

Qualifications:

• Bachelor's degree in Agronomy, Agriculture, Business, or a related field; advanced degree preferred.
• Proven experience in a leadership role within the ag-tech industry, with a focus on building strong vibrant customer success/support and sales business operations teams who have both a strong sense of urgency and a sense of integrity in all they do.
• Strong background in agronomy, with the ability to translate technical knowledge into customer-centric solutions.
• Exceptional analytical, strategic thinking, and planning skills.
• Excellent communication and interpersonal skills.
• Ability to travel 20-30% of the time.

What we offer:

At Arable, you will be joining a company of dedicated team players who bring together diverse expertise and a passion for building a more sustainable future. We are a fast-moving startup committed to providing a rewarding employee experience through the work we do, the team, compensation, and benefits, including:

• Excellent medical, dental, vision, life, and disability benefits and a 401k program
• Flexible PTO
• A focus on community involvement and career development
• Being a part of creating innovative new products that have a positive impact on the world

At Arable, we don't just accept difference—we celebrate and support it. Not only because it's the right thing to do but because we draw on the differences in who we are, what we've experienced, and how we think to make Arable thrive. Arable is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, protected veteran status, and any other characteristic protected under applicable State or Federal laws and regulations.