About Us:

At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done.

Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people-first culture, and our commitment to supporting our employees’ success, growth, and well-being.

Position Overview:

As an Operations Manager at XLR8, a subsidiary of Cargomatic, you will play a pivotal role in ensuring the smooth and efficient operations of our terminal in Houston, TX. Your responsibilities will encompass maintaining exceptional relationships with stakeholders in customer service and operations, optimizing service quality, and fostering a collaborative environment for sustained growth.

Key Responsibilities:

• Driver Management: Oversee and manage drivers within the business unit, handling dispatching, payroll, compliance, and maintenance to ensure efficient operations.

• Reputation Management: Cultivate and uphold a positive terminal reputation through consistent and effective communication with stakeholders.

• Safety and Compliance: Ensure adherence to all company safety and compliance standards, minimizing service failures and maintaining service quality standards.

• Communication: Ensure accurate and timely internal and external communication by updating systems with precise information.

• Performance Analysis: Analyze terminal performance, identify enhancement opportunities, and implement strategic plans in coordination with leadership, drivers, and customers.

• Issue Resolution: Address, report, and take appropriate action on issues promptly, aiming for resolution and prevention.

• Payroll Verification: Verify drivers' pay accuracy and ensure timely payment.

• Driver Retention: Strategize and execute driver retention initiatives, analyzing settlement trends and freight distribution equitability.

• Team Building: Cultivate a collaborative and communicative environment to nurture employee and driver relationships.

• Customer Relationship Management: Manage customer relationships and devise plans to address challenges effectively.

• Capacity Planning: Review daily plans vis-à-vis capacity, identifying actions required for business protection and growth.

• Customer Feedback: Provide sensitive and swift responses to service-related matters and customer feedback.

Qualifications:

• Education: High school diploma or equivalent required; a 4-year degree is a plus.

• Experience: Minimum 2 years of transportation experience with a strong understanding of logistics operations.

• Communication Skills: Exceptional communication skills and ability to liaise with diverse stakeholders.

• Retention Strategies: Prior experience in driver retention strategies and performance analysis.

• Analytical Skills: Proficiency in analytical thinking, problem-solving, and decision-making.

• Attention to Detail: Detail-oriented with a focus on accuracy.

• Availability: Flexibility to work on-call and potentially during weekends.

The expected salary range for this role is $60,000 to $80,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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