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IT Support Specialist



IT, Customer Service
Boulder, CO, USA
Posted on Saturday, February 10, 2024

Who we are:

Electra is electrifying ironmaking to decarbonize steelmaking and eliminate 3.7 gigatons or 10% of global CO2 emissions. Leveraging proven industrial-scale electrochemical and hydrometallurgical processes, and backed by leading sustainability-focused venture capitalists, our team is developing lower cost, scalable solutions utilizing intermittent renewable energy to forge a cleaner, greener future for the trillion-dollar steel industry.

With a uniquely collaborative culture, endless passion for developing disruptive technologies, and the opportunity to revolutionize carbon-intensive manufacturing industries, careers at Electra offer challenge, reward, and the chance to bring to market solutions that dramatically improve the health of the planet.

What you will do:

As an IT Support Specialist you will ensure smooth operations of Electra's IT systems and provide technical assistance to end users. The IT Support Specialist will work closely with IT leadership as well as other internal and external teams to maintain and enhance IT infrastructure, troubleshoot issues, and support various technology initiatives within the organization. In this role you will:

  • Provide technical support to end-users, troubleshooting hardware, software, and network issues promptly and effectively.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Manage user accounts and permissions in accordance with company policies and security protocols.
  • Collaborate with the IT leadership to implement and maintain IT policies, procedures, and standards.
  • Assist with the deployment and maintenance of IT systems, including servers, networking equipment, and cloud services.
  • Conduct regular system audits to ensure compliance with security and regulatory requirements.
  • Provide training and guidance to employees on IT best practices and use of technology resources.
  • Assist with the evaluation and procurement of IT hardware, software, and services.
  • Monitor system performance and take proactive measures to optimize performance and reliability.
  • Recommend innovative solutions that enhance productivity and efficiency.
  • Work within a Helpdesk environment utilizing the Helpdesk to monitor and track issues.
  • Collaborates with internal teams, vendors, and outside agencies as needed.
  • Other duties as assigned.

What we need you to bring to the team:

  • Bachelor's degree in computer science, information technology, or related field preferred.
  • Experience in an IT support or a related role, with a strong understanding of desktop, network, and server technologies.
  • Experience with a RMM or ERP solution for remote management and support.
  • Proficiency in troubleshooting hardware and software issues in a Windows and/or Linux environment.
  • Familiarity with Active Directory, Office 365, and cloud-based productivity tools.
  • Strong organizational and time management skills.
  • Strong verbal and written communication skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Mobility: Ability to move freely, including walking and standing, in both office and manufacturing settings.
  • Lifting and Carrying: Capability to lift and carry objects, sometimes exceeding 25 pounds, as required in office tasks and manufacturing processes.
  • Manual Dexterity: Proficiency in using equipment and tools, such as computers and machinery, with precise hand movements.
  • Safety Awareness: Vigilance in adhering to safety protocols and guidelines to prevent accidents or injuries, particularity important in manufacturing environments.
  • Communication and Collaboration: Clear speech, hearing, and teamwork skills for effective interaction with colleagues across different work settings.

What we want you to bring to the team:

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST)
  • Demonstrated ability to communicate effectively with team members, stakeholders, and end-users, fostering positive working relationships.
  • Strong interpersonal skills, including active listening, empathy, and the ability to convey technical information in a clear and understandable manner.
  • Proven track record of collaborating across departments and levels of the organization to achieve common goals.
  • Ability to adapt communication style to different audiences and effectively convey complex technical concepts to non-technical stakeholders.
  • Experience in facilitating training sessions and workshops to promote IT best practices and enhance user proficiency.


  • The anticipated starting pay range for this position is $60,000-$80,000 annually and may depend on skills, experience, and education.

Benefits For You:

  • 100% employer-paid premiums across all medical, dental, vision, short-term disability, long-term disability, and basic life insurance plans
  • Unlimited PTO
  • $1,800 in annual employer HSA contributions (health savings account)
  • Reasonable use PTO

Benefits For Your Family:

  • 100% paid premiums across all medical, dental, vision, and telemedicine plans
  • $3,600 in annual employer HSA contributions (health savings account)
  • 12 weeks of paid parental leave and flexible return-to-work options

Benefits For Your Future:

  • 401k with up to 5% matching contributions which vest 100% on day one
  • Eligibility for incentive stock options