Do you have a passion for healthcare and a knack for organization? Are you detail-oriented and enjoy providing administrative support? If so, then a Healthcare Program Assistant role might be perfect for you!

In this role, you will play a vital role in supporting the successful operation of our healthcare program(s). You will assist organization leadership with a variety of administrative tasks, ensuring the program runs smoothly and efficiently.

Responsibilities:

• Provide administrative support to program staff, including serving as the liaison between leadership members, care team members, and other cross functional department
• Be proactive in recognizing and managing program needs and required troubleshooting, including scheduling meetings, preparing presentations, and managing calendars for key stakeholders
• Help organize and maintain program agendas, action items, and document key decision making
• Assist with maintaining policies and procedures, continuously evolving or adapting workflows to program needs and changes
• Helping program staff configure care plans for new client onboarding
• Track care delivery platform support tickets in progress and collaborate with leadership and care team members to resolve outstanding queries
• Plan and communicate training needs to program staff in support of weekly training sessions
• Communicate effectively with program participants, healthcare providers, and other stakeholders
• Collaborate with the marketing department to manage the process of developing and revising patient-facing materials
• Perform research and analysis to support program activities
• Other duties as assigned

Qualifications:

• Associate's degree in healthcare administration, business administration, or a related field, or a combination of skills and related experience
• Minimum 2 years of experience in a healthcare setting
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Strong technical skills
• Comfortable navigating across different software tools in a digital health ecosystem
• Proficiency in Google Workplace Suite
• Ability to work independently and as part of a team
• Familiarity with healthcare terminology is required
• Interested in working in a fast-paced and dynamic startup environment

Benefits:

• Competitive salary and benefits package.
• Opportunity to make a positive impact on the healthcare community.
• Work in a fast-paced and dynamic environment.
• Gain valuable experience in healthcare program management.

About mend™

mend™ is a life sciences and biotechnology company that harnesses the power of nature to supercharge health and healing for everybody. Our nature-powered supplements are clinically-proven and recognized by the medical community to be effective in accelerating repair, recovery, and improving key risk factors that contribute to chronic conditions. mend™ works with leading hospitals and universities on developing evidence-based clinical nutrition products to enhance patient outcomes. Which is why we’re such a hit with high-impact individuals in sports, the military, and anyone living an active life. We are committed to educating the world about the power of natural ingredients as a complement to medical treatment. We make it easy for people to use nature to power themselves back to health. And to stay healthy on the daily.