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Customer Service Representative

Service 1st Financial

Service 1st Financial

Customer Service
Bethesda, MD, USA
Posted on Wednesday, September 6, 2023

Our rapidly growing consumer finance business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service and contractor partner issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers and contractors. Our customer service representative will act as a liaison, provide product/services information, resolve issues, answer questions and assist customers and contractors as necessary.

 

We are looking for someone genuinely excited to help customers and contractors. They’re patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to Service Representatives. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

 

Responsibilities Include:

·        Answer incoming phone calls from existing and prospective customers and contractors

·        Maintain good customer relations and meet Service 1st customer service standards

·        Manage customer accounts in our systems

·        Handle and resolve customer questions, concerns and issues - investigate and resolve issues and troubleshoot

·        Respond to customer and contractor inquires and maintain high customer satisfaction

·        Assist with other day to day responsibilities as directed by the Leadership team

·        Filing paperwork, scanning documents, data entry

 

Qualifications:

·        High school diploma/GED required (Associate degree in a business-related field preferred),

·        Minimum 3 years of relevant customer service experience with inbound call handling. 

·        Prior experience working with multi-unit, service-based operations preferred

·        Ability to navigate support center operations software and systems

·        Excellent verbal and written communication skills

·        Excellent interpersonal skills and a positive attitude coupled with strong organizational skills

·        Effective communicator with various levels of management

·        Ability to be flexible in a rapidly changing work environment

·        Ability to work independently and in a team – self starter

·        Highest levels of integrity, an unwavering commitment to the team and a willingness to go the extra mile

·        Prior experience in consumer finance preferred

 

Compensation and Work Schedule: 

·        Compensation commensurate with experience

·        Health, dental and vision insurance and paid time off

·        401k with match