Company Overview

Service 1st Financial is a leading financial technology, innovation, and training company serving residential home service contractors in the United States. We offer homeowners a worry-free, subscription-like service for replacing their home comfort systems (HVAC, plumbing, electrical) for a low monthly payment. Service 1st partners with industry-leading residential contractors across the country who offer our Premier Program® to consumers as an alternative to purchasing expensive home comfort systems.

Position

We are looking for a results-driven Success Coach/Senior Success Coach to assist our valued contractor partners in implementing the Premier Program within their businesses. After a contractor enrolls in the Premier Program, our Success Coaches work collaboratively with each contractor to drive the success of the program and manage the ongoing account relationship. We expect this individual to either work from HQ in Bethesda, MD or remotely and travel as needed. We are looking to fill roles in multiple geographies, including but not limited to the Midwest, Northeast, and Western parts of the United States.

Responsibilities Include:

• Communicate with enrolled contractors re: Service 1st’s proprietary approach to driving success with Home Comfort-as-a-Service.
• In collaboration with contractor leadership, execute key elements of the firm’s proprietary approach in advance of onsite training.
• Lead and/or participate in onsite training re: the Premier Program, including doing ride-alongs with sales personnel and service techs.
• Lead periodic training sessions (both live and virtually) with sales personnel to drive consistent use of the Premier Program.
• Manage customer records in HubSpot. Record contacts, meetings, and key development in the lifecycle of an account
• Manage existing customers, maintain relationships with key personnel, solve their problems, and deliver an exceptional contractor experience with the highest levels of trust and integrity.

Qualifications:

• A minimum of 3 years of experience in the home services contracting industry is required.
• Experience selling/training a leasing model in the home services space is preferred.
• Detail-oriented with strong organizational skills and a self-starter attitude
• Excellent verbal and written communication skills
• Ability to be flexible in a rapidly changing work environment while demonstrating creativity and an ability to think outside the box
• Proven customer problem-solving skills
• Intellectual curiosity and the ability and willingness to be coached
• Highest levels of integrity, an unwavering commitment to the team, and a willingness to go the extra mile
• Willingness to engage in significant travel to contractor locations
• Desire to join an entrepreneurial, rapidly growing, and team-oriented organization that is transforming the way Home Comfort is purchased and sold in the United States

Compensation:

Compensation commensurate with experience but will include a base salary and commissions.

Health, dental, vision insurance, 401k match, and paid time off.

Interested candidates should send a resume and a short summary of why they would be a good fit for the position to careers@service1stfinancial.com.