SUMMARY: This position will continue the development of our Customer’s relationships, and at the same time, maintaining an impeccable work ethic. The qualified candidate processes Company’s customer orders in the Company’s software and must have strong attention to detail. The candidate will provide exceptional customer service and is capable to make a quick decision with no error. The teammate is responsible for revising existing orders that are in the Company’s system.

ESSENTIAL FUNCTIONS: (Non-Essential Functions are preceded by an *)

• Manages customer’s phone calls and emails
• Processes customer’s orders into the Company’s system
• Able to grow computer/technology skills with the company as data and systems evolve.
• Issuing credits and debits as needed
• Ensures that data files are organized
• Communicates effectively, thoroughly, and courteously with internal and external customers
• Communicates with sales and operations on orders, shorts.
• Schedules delivery appointments for transportation.
• Manages order tracking sheets and NTD.
• Orders temp recorders and other supplies for facility.
• Ability to contribute to team goals and efforts, attends facility meeting for daily production product update.
• Able to work in an office environment with mid-high stress due to deadlines as needed
• Follows directions from management
• Maintains a clean work area and welcoming office space
• Works efficiently and with attention to details to minimize errors
• Other duties as assigned by manager

REQUIRED EDUCATION & EXPERIENCE:

Experience: Customer Service experience and one-year general office experience.

Language Fluency: No specific language requirements; bi-lingual English/Spanish fluency preferred.

Technology: MS Office Suite, Word, including advanced Excel, Outlook, and strong keyboarding skillsets required. Data EDI problem solving and Power BI a plus.

PREFERRED EDUCATION & EXPERIENCE:

• Associate degree in a business-related field

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• MS, Word, Outlook, and Excel
• Attention to detail
• Strong organization skills

WORK ENVIRONMENT:

• Standard office environment

PHYSICAL DEMANDS:

• Intermittent sitting and standing
• Must be available to work occasional nights, holidays and weekends
• Ability to lift up to 25 llbs

TRAVEL: N/A

COGNITIVE/SENSORY REQUIREMENTS:

• Must be available to work occasional nights, holidays and weekends
• Ability to observe and identify surroundings
• Ability to comprehend and exchange detailed information
• Ability to concentrate, recognize, remember, reason, and make decisions