tado° is the European market leader for smart products and services to manage your energy consumption and control your climate at home. Our mission is to help households save energy and drive forward the green energy transition in Europe. We are internationally recognized for our excellent user experience, our unmatched compatibility, our award-winning elegant hardware design, and for being truly open with major smart home platforms. Over 200 employees from 45 nations contribute every day to the success of our company, share their ideas, and are part of a dynamic and highly professional value chain. We want to make a difference, challenge our business every day and find new colleagues who are just as passionate about our products as we are!

Role description

You’ll take part in the value stream of the organization responsible for providing a smart climate control solution that helps customers save energy while ensuring comfort. You'll collaborate with product managers to discover new opportunities and support the product development with your expertise. You will provide key input to product decisions, perform market analysis, testing, manage firmware rollouts, monitor field data and troubleshoot complex issues. If you have a passion for making a positive impact on society and in joining our core business, this role might just be for you!

Your tasks & responsibilities

• Collaborate on product discovery: work with product managers to identify new opportunities and perform competitor analysis.

• Provide expert knowledge: support product development with in-depth expertise on how heating systems work and how to make tado° their digital twin.
• Manage firmware rollouts: test and oversee the gradual rollout of new firmware versions, and monitor them in the field.
• Ensure accurate customer content: collaborate with various teams to create accurate content for the app, help center, and marketing materials.
• Develop installation instructions: create DIY installation guides for users within the tado° app, and author manuals for professional installers.
• Offer advanced customer support: provide third-level support by troubleshooting and resolving complex issues.
• Build knowledge base: develop and maintain a comprehensive knowledge base on heating systems and tado° products.
• Conduct market research: research and analyze heating systems through manuals, technical specifications, and reverse engineering.